AI driven Cloud Contact center
Artificial Intelligence, designed for effortless operations
Call Center, re-immagined.
AI driven Cloud Contact center
Interaction Intelligence
AI-powered true analysis into customer needs and agent performance.
Understand Why Customers Call
Your customers are telling you what matters, are you listening? Our AI-driven analysis uncovers the real reasons behind every call, breaking them down by product, topic, and subtopic.
Get a clear picture of where your customers need the most help, whether it’s credit card activations, mortgage inquiries, or savings account questions. Identify trends, reduce call volume, and improve self-service options with data-driven decisions.
Measure and Optimize Agent Performance
Customer interactions define your brand. Our AI-powered Quality Assurance evaluates agents’ friendliness, accuracy, and efficiency in real-time. See which agents resolve inquiries on the first call, who turns frustrated customers into satisfied ones, and how well your team handles complex questions without assistance.
Get granular, track trends, and drive continuous improvement—all without manual QA.
integrations
Your entire business connected to AI.
Seamless out-of-the-box connectors with top business tools, fast and easy to set up.
More features
A full suite of AI-powered tools to enhance your contact center
Agent-less Call Dispositions
Accurate call classification without relying on agents—AI analyzes and categorizes every call instantly
Smart Call Routing
Automatically direct calls to the right place based on customer needs and business rules
Easy IVR Flows & Integrations
Effortlessly design IVR flows and trigger API calls—no complex coding required.
Call Recordings
Store recordings securely with us or bring your own storage (BYOS) for full flexibility.
On-Demand User Licensing
Scale up or down as needed—add or remove licenses instantly without contacting sales.
Purchase or Port a Local/Toll-Free Number
Buy numbers from different locations with SMS, MMS, and voice capabilities—expand your reach effortlessly.
and more.
Check the power of AI